At AmiLyfe Bioscience, we stand behind our products and want you to be satisfied with your purchase.
First-Time Purchase Satisfaction Guarantee
If you are a first-time purchaser of an enterade® product purchased directly from enterade.com and are not satisfied with your experience, you may request a full refund within 30 days of the original purchase date. This satisfaction guarantee is limited to one refund per customer and applies only to a customer's initial purchase.
Damaged or Defective Products
If your product arrives damaged, defective, or in a condition that makes it unsafe or unsuitable for consumption, please contact us within 30 days of purchase. We will gladly provide a replacement or issue a refund, as appropriate.
How to Request a Refund or Replacement
To request a refund or replacement, please call us at 1-855-368-3723 or complete our Contact Us form with the following information:
- Your name
- Order number (from enterade.com)
- Product purchased
- Reason for the refund or replacement request
- Photos of damaged products or packaging, if applicable
Requests must be submitted within 30 days of the original purchase date.
Refund Processing
Approved refunds will be issued to the original form of payment and typically appear within 3–5 business days, depending on your financial institution.
Purchases from Alternate Sales Channels
If you purchased enterade® products through an alternate sales channel, including online marketplaces, distributors, or other authorized sellers, please refer to the return and refund policies of the original seller.
Order Changes and Cancellations
Orders placed on enterade.com are processed quickly to ensure timely shipment. As a result, we are generally unable to modify or cancel orders once they have been processed.
Thank you for choosing enterade®.
Questions? Our Customer Care team is available Monday through Friday and can be reached through our Contact Us form or by calling 1-855-368-3723.
